How to cancel ExpressVPN subscription with a full refund

ExpressVPN is the top choice for privacy and security enthusiasts. It uses obfuscated servers by default with the OpenVPN protocol, which is pre-selected in its app. Last year, it helped me access WhatsApp and Facebook in countries with VPN bans and social media restrictions.

Nevertheless, if ExpressVPN didn’t work perfectly on your device and could not live up to your expectation of a premium VPN, claim the 30-day refund policy and get a 100% refund. For the sake of writing this blog and testing their cancelation process, I canceled my ExpressVPN subscription and asked for a refund, and their cancelation process was super easy and smooth.

I have highlighted everything you need to know about ExpressVPN’s cancelation and refund policy and the steps I followed to get my money back. I have also shared the cancellation and refund process for subscriptions from the App Store and Google Play Store.

Things to know before canceling an ExpressVPN subscription

Here are a few points you should know before canceling ExpressVPN:

• In-app cancelation is unavailable; you must sign in to your ExpressVPN account on their website to initiate the process.
• Subscriptions purchased through the App Store or Google Play Store must be canceled directly on those platforms.
• Subscriptions purchased via gift cards and physical stores won’t be entertained.
• You can use ExpressVPN’s money-back guarantee only once, which is similar to CyberGhost’s cancellation policy.
• Subscriptions purchased through the App Store can only be refunded via Apple Support, as ExpressVPN does not process these requests.
• You are eligible for a full refund within 30 days of your purchase. It is best to cancel your ExpressVPN subscription one day before the next billing cycle.

How to cancel ExpressVPN subscription in 2024: Easy steps

ExpressVPN is one of those VPNs that bypass the VPN blocks in countries with heavy internet censorship. However, an ExpessVPN subscription costs more than other VPNs like NordVPN, Surfhsark, and CyberGhost, which offer similar services.

Cost is often a significant factor when users choose to cancel their ExpressVPN subscription and switch to more affordable or even cracked VPN software.

Fortunately, the cancellation process is straightforward and varies depending on the payment gateway used for the subscription. Below are the details for canceling ExpressVPN on different platforms.

Canceling ExpressVPN subscription via browser

Here are the steps I followed to cancel my ExpressVPN subscription via desktop:

1. Open the ExpressVPN website and click on “My Account” in the header menu
2. Sign in with your credentials
3. You will be redirected to the user dashboard
4. Find the “Subscription” in the menu on the left and click it
5. It will take you to the “My Subscription” page
6. Scroll down to Subscription details and click on “Manage Subscription.”
7. Click on “Turn off Auto-Renewal”
8. Done! You have successfully canceled your ExpressVPN subscription.

The process of canceling auto-renewal took barely two minutes. However, some users have expressed concerns about clicking the “Turn Off Auto-Renewal” button three or four times to complete the process.

A user expressed frustration on Reddit because he was billed twice after canceling his ExpressVPN subscription.

Canceling ExpressVPN subscription via Google Play Store

Those subscribers who bought ExpressVPN via the Google Play Store should use the same platform to cancel their VPN subscription. ExpressVPN has clearly mentioned this in their policy, and here is how to do it:

1. Open the Google Play Store app on your device.
2. Tap the profile icon in the top-right corner to access your account settings.
3. Choose “Payments & Subscriptions” from the menu options.
4. Locate your ExpressVPN subscription in the “Subscriptions” section.
5. Select “Cancel Subscription” to begin the cancellation process.
6. Follow the instructions on the screen to confirm and complete the cancellation.

Canceling ExpressVPN subscription via Apple App Store or iTunes

Subscriptions purchased via the App Store will be canceled and refunded from there. Here is the cancelation process for iOS users:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select “iTunes & App Store.”
4. Tap your Apple ID at the top of the screen.
5. Choose “View Apple ID” from the available options.
6. Enter your Apple ID credentials if prompted.
7. Scroll down to the “Subscriptions” section and select your ExpressVPN subscription.
8. Tap “Cancel Subscription” and follow the prompts to confirm the cancellation.

How to get a full refund from ExpressVPN after cancelation?

ExpressVPN’s refund policy clearly states that you are eligible for a full refund on any package within the 30-day timeframe.  Subscribers who have purchased ExpressVPN via their website and Google Play Store can ask their customer support team (Live Chat) for a refund.

However, ExpressVPN does not directly accept refund requests on subscription purchases via the App Store, and users must ask Apple Support for a refund. This process is similar to PIA’s refund and cancellation process.

Refund process for subscriptions purchased via Website & Google Play Store

You can initiate the refund request through chat support for subscriptions purchased from the website and Play Store. Here are the steps you need to follow:

1. Open ExpressVPN’s website
2. Click on “Chat Support” at the bottom of the page
3. Enter your email address (which you used to sign up)
4. Ask the chat support agent for a refund
5. Tell them the reason for the refund
6. Done

Refund process for subscriptions purchased via App Store

As mentioned above, refund requests on subscriptions purchased via the App Store won’t be entertained by ExpressVPN but by Apple Support. Here is how to do that:

1. Go to Apple’s Report a Problem page and sign in with your Apple ID.
2. From the first dropdown menu, select “Request a refund.”
3. In the second dropdown menu, choose the reason for your refund (e.g., “Not up to the mark service”).
4. Find your ExpressVPN subscription in the list, select it, and click “Submit.”
5. The refund is usually processed within a few hours and will be credited to your original payment method.

How long does ExpressVPN take to refund my money?

ExpressVPN refunded my money in just four business days. However, the time it takes to receive a full refund also depends on the original payment method used during signup. According to ExpressVPN’s terms of service, they specify a timeframe of up to seven business days to process and complete refund requests.

Refunds for subscriptions purchased through the App Store are managed by Apple Support and may take longer to process.

What are the best ExpressVPN alternatives?

ExpressVPN is the best VPN, and it is hard to find an alternative. I have been using it for 2 years, and the VPN service is top-notch in everything, including streaming, security, speed, privacy, etc.

However, ExpressVPN is relatively expensive, and cost is the most common reason VPN users choose to cancel their subscriptions. Based on my research, NordVPN is an excellent alternative for those transitioning from ExpressVPN. It provides the best VPN servers, secure VPN protocols, and all the premium features expected from a top-tier VPN while being more affordable.

NordVPN — Best Alternate to ExpressVPN

NordVPN stands at the top of the list of best VPNs and is the perfect alternative to ExpressVPN. It has been reviewed and rated as a premium VPN by several VPN review websites, such as VPN for What. This VPN has undergone multiple audits and mobile leak tests, consistently proving to be one of the most secure options available.

Here are the key features you get with a NordVPN subscription:

• NordVPN allows access to restricted websites and streaming platforms, enabling users to change Netflix libraries, stream Hulu abroad, and watch Prime Video from anywhere in the world.
• Provides over 6,000 highly optimized VPN servers in 111 countries, ensuring global connectivity with fast and stable speeds and lower ping for gamers.
• Supports advanced encryption methods and modern VPN protocols such as OpenVPN, WireGuard (NordLynx), and IKEv2 for secure and reliable connections.
• Obfuscated servers make VPN traffic appear as regular internet activity, making it perfect for use in countries like China, Russia, etc.
• Offers user-friendly apps for Windows, Mac, Android, iOS, and Smart TVs, ensuring easy setup and seamless use across various devices.
• Includes features like a kill switch, Double VPN for enhanced encryption, and Threat Protection to block malware, ads, and trackers.
• Offers a dedicated IP option for users requiring a static IP for secure activities like online banking or business network access.
• Has 24/7 customer support via live chat and email to resolve issues promptly.
• Priced at $4.49 per month for a 27-month subscription, with the assurance of a 30-day money-back guarantee

NordVPN also offers gift cards, available at Walmart and other physical stores in the United States, providing a convenient option for those who wish to purchase a VPN service anonymously.

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Surfshark — Fast, Secure, Affordable

Surfshark has quickly made a name for itself by providing excellent VPN services at an affordable price. It has become a top choice for users who enjoy streaming movies, TV shows, and live sports events online.

Offering features similar to NordVPN—thanks to both being owned by the same parent company—Surfshark delivers premium functionality at a budget-friendly price, making it accessible to everyone. Here are some of its key features:

• Surfshark enables users to bypass geo-restrictions, allowing access to various streaming platforms such as Netflix, Hulu, and Max from any location.
• It has over 3,200 servers in more than 65 countries, ensuring global connectivity with fast speeds.
• Employs robust encryption standards and supports modern VPN protocols, including OpenVPN, WireGuard, and IKEv2, to maintain secure and private connections.
• Camouflage mode (obfuscated servers) makes VPN traffic appear as regular internet activity, effectively bypassing strict internet censorship and VPN bans in restrictive regions.
• Surfshark offers intuitive apps compatible with Windows, macOS, Android, iOS, Linux, and various smart TVs, facilitating easy setup and seamless use across multiple devices.
• The MultiHop Feature routes traffic through multiple servers for enhanced encryption and privacy, adding an extra layer of security to user connections.
• It offers split tunneling, dedicated IP, and clean web (ad blocker).
• Allows unlimited simultaneous connections on a single account and a strict no-log policy.
• The 2-year plan starts at $2.49/m and includes a 30-day money-back guarantee and 24/7 chat support. It also includes Surfshark’s antivirus with VPN.
• Surfshark’s cancellation process is straightforward and hassle-free.

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Private Internet Access — Pocket Friendly

PIA (Private Internet Access) is one of the oldest players in the VPN market and has built a strong reputation over the years. However, it has yet to undergo a third-party security audit and is headquartered in the United States.

I used PIA to access WhatsApp in the UAE, a task I couldn’t accomplish with other VPNs. It worked flawlessly in unblocking restricted websites and social media platforms on my device.

If you’re unsatisfied, you can cancel your PIA subscription within 30 days and receive a full refund. Here are some additional features of PIA:

• Has an extensive network of over 35,000 servers in 84 countries, ensuring reliable and fast connections worldwide.
• Includes advanced privacy features such as customizable encryption, multi-hop connections, split tunneling, and a kill switch for added security.
• Has a strict no-logs policy, ensuring user data remains private.
• Provides user-friendly apps for Windows, macOS, Linux, Android, and iOS.
• Supports up to ten simultaneous connections.
• Successfully unblocks major streaming platforms like Netflix and Disney+ while supporting unrestricted torrenting on all servers.
• Offers affordable pricing starting at just £1.63 per month for a two-year subscription, with a 30-day money-back guarantee.

Final thoughts on canceling ExpressVPN

ExpressVPN is a top choice for online privacy and unblocking websites. It features obfuscation with the OpenVPN protocol, which is the default setting. In my tests, ExpressVPN performed exceptionally well across various use cases, including online gaming, unblocking restricted streaming services, and downloading torrents. I strongly recommend thoroughly testing your VPN before using it, especially in countries where VPN usage is illegal.

However, if your experience wasn’t as satisfactory and you’ve decided to cancel your subscription, I’ve outlined simple steps to cancel ExpressVPN via its website, Google Play Store, and App Store, along with the refund process.

It took me just five minutes to cancel my subscription and request a refund, which was credited to my account within four business days.