How to cancel CyberGhost subscription with a full refund

You would be surprised to know that CyberGhost, PIA, and ExpressVPN are owned by the same company. However, their services, features, and prices are different because they target different market segments.

ExpressVPN targets users who don’t want to compromise and want premium, uninterrupted VPN service. CyberGhost targets the “B” segment, and PIA targets the “C” category of the VPN market.

I have used CyberGhost for almost 13 days, and let me say it’s a decent VPN service. I used it to access different Netflix libraries, unblock Hulu, test it with torrenting, and check the effectiveness of its encryption and how fast the server it offers.

But if you have different issues with its speed, security, or application and have decided to cancel CyberGhost and get your money back, this guide will help you. I have mentioned the complete cancelation process via the website, Apple App Store, and Google Play Store.

Things to consider before canceling CyberGhost subscription

If CyberGhost VPN doesn’t live up to your expectations, it’s time to cancel your VPN subscription and get your money back. Here are a few points you should consider before canceling your CyberGhost VPN subscription:

• In-app cancelation is not available. You have to log in to your CyberGhost account on their website to cancel your VPN subscription.
• Subscriptions purchased through the Apple App Store or Google Play Store must be canceled directly through those platforms.
• Refunds can only be requested by contacting CyberGhost’s customer support team.
• Even after canceling, you can continue using your CyberGhost account until the subscription’s expiration date.
• Subscriptions purchased via Gift cards or physical stores won’t be entertained.
• CyberGhost’s money-back guarantee does not apply to subscriptions purchased via the App Store.
• CyberGhost provides a 14-day money-back guarantee for monthly plans and a 45-day guarantee for subscriptions of six months or longer. This is mentioned in their refund policy.

How to cancel CyberGhost subscription: Step-by-Step

CyberGhost offers the best VPN servers and modern VPN protocols to help you stay protected online. It also provides good speed for streaming movies and TV shows without buffering.

There are three ways to cancel a CyberGhost subscription:

• Cancel CyberGhost VPN via browser
• Cancel CyberGhost via App Store
• Cancel CyberGhost via the Play Store

It’s essential to know which platform you used to purchase your VPN account, as recurring payments must be canceled directly through that same platform.

I will discuss all three platforms for canceling a CyberGhost subscription: their website, the Google Play Store, and the Apple App Store. Let’s start with their website.

How to cancel CyberGhost via the website (Any browser)

Canceling CyberGhost from its website is simple and has easy steps. It took me less than 2 minutes to cancel my CyberGhost subscription via their website. Here are the steps I followed:

1. Visit the CyberGhost website and click “My Account” in the top-right corner.
2. Enter your username and password, then click “Log In” to access your account dashboard.
3. Once logged in, click on the CyberGhost icon in the top-right corner.
4. Select Subscriptions
5. Click “Cancel Subscription” next to the date of your next scheduled payment.
6. A pop-up will appear as a security measure to confirm that you genuinely want to cancel your subscription and didn’t select the option by mistake. To proceed, click “Cancel Subscription.”

Before hitting the cancel subscription button, I want you to purchase a premium VPN. I use NordVPN and ExpressVPN as my default VPNs. NordVPN is installed on my iPhone, while ExpressVPN protects my laptop traffic.

I subscribed to CyberGhost’s monthly plan to test its features and functionality. I canceled my subscription on the thirteenth day to evaluate their cancellation process and refund system.

I didn’t hesitate to cancel CyberGhost because I already have premium VPNs on my devices. I highly recommend setting up a reliable VPN before canceling your CyberGhost subscription.

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Cancel CyberGhost VPN on the Google Play Store (Android)

Here are the steps to cancel your CyberGhost VPN subscription via the Google Play Store:

1. Open the Google Play Store app on your device.
2. Tap your profile icon in the top-right corner to access your account settings.
3. Select “Payments & Subscriptions” from the menu.
4. Go to “Subscriptions” and find your CyberGhost VPN subscription in the list.
5. Tap “Cancel Subscription” to start the cancellation process.
6. Follow the on-screen prompts to confirm and finalize the cancellation.

I have discussed the CyberGhost cancelation process on two platforms. Now, let’s check out the steps needed to claim a refund.

Canceling CyberGhost subscription with refund on iTunes & App Store (iOS)

Sadly, CyberGhost does not entertain refund or cancelation requests on subscriptions purchased via iTunes or the App Store. Here are the steps you should follow if you have got your VPN via the App Store:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name, which is displayed at the top of the Settings menu.
3. Select “iTunes & App Store.”
4. Tap your Apple ID at the top of the screen.
5. Choose “View Apple ID” from the options.
6. Sign in with your Apple ID credentials, if needed.
7. Scroll down, locate the “Subscriptions” section, and tap on your CyberGhost subscription.
8. Tap “Cancel Subscription” and follow the prompts to confirm.

How to get a CyberGhost refund after cancelation?

CyberGhost offers four methods to request a refund. Here they are:

• Send your refund request via email to support@cyberghost.ro
• Submit a ticket through the support section. Here is the link
• Reach out to the live chat support team for assistance.
• Ask Apple Support for a refund if you subscribed to CyberGhost via iTunes or App Store.

In my case, I reached out to customer support via live chat, and the process was seamless. Make sure to have your Reference Number or Order Number ready before contacting chat support—it will help them find your account quickly.

In case you are unable to find your CyberGhsot invoice in your email account, Here is an easier way to get it:

1. Sign in to your CyberGhost VPN account.
2. Click on the CyberGhost icon located in the top-right corner of the page.
3. Navigate to the “Subscriptions” section.
4. Under “Active Subscriptions,” find your subscription and click “See Invoice” in the last column.
5. To download the invoice as a PDF, click “See Invoice” again.

Getting a CyberGhost refund via Email

Although I don’t prefer writing emails when you have 24/7 chat support, let’s see how you can email CyberGhost support for a refund.

• Log in to your email account via desktop or mobile
• Type in the subject “I want a refund.”
• Type your “Order number” and “Reference number” in the body with the reason for the refund.
• Send email to “support@cyberghost.ro“

Getting your CyberGhost refund via Support Ticket

This is one of the methods to get your CyberGhost refund. All you need to do is open a ticket on their website,e and you are done. Here are the steps you should follow:

• Open CyberGhost.com and click on “Help” in the header
• It will redirect you to their support center
• Click on “Submit a request” in the header or click here
• You will be redirected to a new ticket page
• Enter your details like email address, reference number, language, etc.
• Enter “I want a refund” in the subject and a similar request in the ticket description section.
• Click “submit.”

Getting your CyberGhost refund via Live Chat

Getting your CyberGhost refund via their live chat support is the faster and most convenient method among the three. I initiated my CyberGhost refund request with their live chat support, and the process was quick and smooth. Here is what you need to do:

• Open CyberGhost.com and click on “Help” in the header
• It will redirect you to their support center
• Click on the yellow chat box at the bottom right
• Enter the email you used to sign up and your language
• The agent at chat support will ask you for details to verify your account
• Keep your order number and reference number with you beforehand
• Once everything is verified, the agent will initiate your refund request

How to get a CyberGhost refund via the Apple Store?

Since CyberGhost does not entertain refunds on subscriptions purchased via the App Store, you will need to claim your refund via the Apple Store by following these steps:

• Visit Apple’s Report a Problem page at reportaproblem.apple.com and sign in with your credentials.
• Select Request a refund from the first dropdown menu and choose a reason for the refund from the second dropdown menu.
• Choose a reason for refund; I wrote: “Not up to the mark service.”
• Locate CyberGhost in your subscription list, select it, and click Submit to process the refund.
• The refund will typically be processed within a few hours and credited back to your original payment method.

How long will it take CyberGhost to return my money?

Many factors affect or delay the crediting of money to your account. The delay can be due to your bank account or PayPal. CyberGhost returned my money in six business days; however, upon researching, I found some CyberGhost users complaining about their refund policy on Reddit.

I talked with the chat support guy about the days I can get my money back. He said it depends on the payment method, but the transaction is usually complete in 5-10 business days. Here is the screenshot of our conversation.

What are the best CyberGhost alternatives?

I recommend everyone get a premium VPN before they cancel their CyberGhost subscription. Here are the best alternatives to hide their IP address and mask online activities. I use ExpressVPN to bypass the VPN ban in countries with strict internet censorship.

ExpressVPN — Fast and Secure

ExpressVPN is the top choice for users who prioritize online security and privacy above all else. Rated as the best VPN by multiple review platforms, including VPN for What, it offers highly optimized servers, robust encryption, exceptional features, and intuitive applications for all devices.

Here are a few points to buy ExpressVPN before canceling CyberGhost:

• ExpressVPN enables you to change your Netflix library and access other streaming platforms like Hulu, Max, and Prime Video, even if they’re unavailable in your region.
• Offers thousands of VPN servers in 105 countries
• It is based in the British Virgin Islands and has a strict no-log policy.
• Password manager, ad blocker, and tracker blocker are included in every package.
• The standard subscription includes top-tier security measures such as a kill switch, 256-bit AES encryption, and split tunneling. Dedicated IP addresses are available for an additional fee.
• You can use ExpressVPN on up to eight devices simultaneously, making it ideal for sharing with family and friends.
• ExpressVPN utilizes its custom-developed Lightway protocol, based on the renowned WireGuard protocol, offering superior encryption and performance.
• The service is available at $4.99 per month with a special 30-month deal. It also offers a 7-day free trial, with a 100% refund if you cancel within 30 days.

NordVPN — Best for Streaming and Torrenting

I have used NordVPN to access restricted content and download movies and TV shows via torrent. This VPN is at the top in today’s VPN market and offers great service and features at an affordable price. Here is why you should subscribe to NordVPN before canceling CyberGhost:

• NordVPN allows you to access restricted websites and streaming platforms. Changing Netflix libraries, accessing Hulu from abroad, and watching Prime Video from anywhere is best.
• Has  6000+ highly optimized VPN servers in 111 countries, ensuring global connectivity with fast speed
• It supports advanced encryption methods and has modern VPN protocols like OpenVPN, WireGuard (NordLynx), and IKEv2.
• Perfect for use in countries with strict internet censorship or VPN bans, as its obfuscated servers make VPN traffic appear like regular internet activity.
• Offers user-friendly apps for Windows, Mac, Android, iOS, and Smart TVs, ensuring effortless setup and use across various devices.
• Priced at $4.49 per month for a 27-month subscription, with the assurance of a 30-day money-back guarantee.

Private Internet Access — Affordable

PIA offers similar features at a more affordable price. However, it falls short of NordVPN and ExpressVPN in terms of speed and privacy. That said, it still performs all the essential tasks you expect from a VPN, such as changing your IP address, encrypting your traffic, and unblocking restricted websites, streaming platforms, and apps.

If you’re on a tight budget, PIA is a solid choice.

• PIA operates a vast network of over 35,000 servers in 84 countries.
• Features advanced privacy tools, including adjustable encryption levels, multi-hop connections, split tunneling, and a kill switch for enhanced security.
• Follows a strict no-logs policy, guaranteeing no user data is tracked or stored, though it has yet to undergo an independent audit.
• Offers easy-to-use apps for Windows, macOS, Linux, Android, and iOS, making it convenient to use across multiple devices.
• Allows up to ten simultaneous connections, providing comprehensive protection for individuals and families alike.
• Unblocks popular streaming services like Netflix and Disney+ and supports torrenting on all servers without limitations.
• Affordable pricing starts at just £1.63 per month for a two-year plan, making it a budget-friendly VPN solution. Comes with a 30-day money-back guarantee, ensuring a risk-free trial. A detailed guide is available to help you cancel a PIA subscription if needed.

Final thoughts on Canceling CyberGhost

CyberGhost is an excellent VPN at an affordable price. I used it for streaming, unblocking content, torrenting, and maintaining online privacy, and it met my expectations by delivering a top-notch VPN experience.

However, if it didn’t perform well on your device and you’ve decided to cancel your CyberGhost subscription, I’ve outlined the cancellation process in simple, easy-to-follow steps. Unlike Surfshakr’s cancelation process, CyberGhost has a smooth and easy cancelation and refund policy, which will hardly take 2 minutes to complete.

It’s advisable to switch to a premium VPN before canceling your CyberGhost subscription. NordVPN and ExpressVPN are widely regarded as the best alternatives to CyberGhost. Avoid using cracked VPNs, even if they’re offered at discounted prices, and always test your VPN thoroughly to ensure it meets your needs.