How to cancel Surfshark subscription with full refund?

Surfshark is one of the best VPNs on the market. It offers the best VPN services, which are highly optimized for speed and security. They can also unblock restricted websites and streaming platforms like Netflix, Hulu, and Max.

However, if Surfshark VPN does not satisfy your online privacy needs, you can get your money back with the 30-day money-back guarantee. I tested their refund process just for the sake of writing this article, and it went smoothly.

It took me less than 10 minutes to cancel my Surfshark subscription and ask their customer support team for a refund. To stay secure online, I would advise you to get a Surfshark alternative before ending your subscription.

There are plenty of good VPNs out there with nominal pricing and great features. I use ExpressVPN as my default VPN on mobile and PC, and I recommend you do the same. Another option is NordVPN, which has 6,500+ servers around the globe and offers modern VPN protocols.

Things to consider before canceling Surfshark VPN subscription

The most important thing to consider is your online security and privacy, which can be at risk without a VPN. Subscribe to a good VPN before canceling your Surfshark VPN subscription. Here are a few additional points you should know:

• You’ll need to contact their customer support team to cancel your Surfshark subscription purchased through their official website.
• If you subscribed via Google Play or the Apple App Store, you can disable auto-renewal directly in your account settings and then request a refund.
• Refund requests will not be accepted after the 30-day free trial period.
• Even after canceling your subscription, you can continue using Surfshark VPN for the remainder of your billing cycle. For instance, if you subscribed on the 5th and canceled on the 20th, your subscription will remain active until the 5th of the following month.
• Payments made via Gift cards are non-refundable.

How to cancel Surfshark VPN subscription with easy steps

I have used three devices in canceling my Surfshark subscription: PC, Android mobile, and iPhone. Since Surshark does not offer an in-app cancelation option, you have to use the same.

How to cancel a Surfshark subscription with a PC?

You can use any browser to open Surhshark’s website and cancel your subscription within 30 days of purchase. I used Google Chrome and followed these steps:

1. Open the Surfshark website by opening your browser and navigating to their homepage.
2. Scroll down to the bottom of the page and click on the “Help Center“ link in the footer section.
3. In the Help Center, scroll further down and click on “Chat with Us” to open the live chat.
4. Enter your name and email address in the chat form, then send a message requesting to cancel your subscription.
5. Verify your registered email address when prompted, and you’ll be given the option to cancel your subscription.
6. You may be asked for feedback on why you’re canceling, but providing a reason is optional.
7. Confirm your decision to cancel. If a promotional deal is offered, you can accept or decline before finalizing the cancellation.

It took me hardly ten minutes to complete the process and cancel my Surfshark subscription. I had NordVPN as a backup, and I recommend you also subscribe to a premium VPN before canceling the Surfshark order.

Cancel Surfshark subscription via the Google Play Store

Here are the steps I followed to cancel Surfshark via an Android mobile phone. The process was simple and smooth and took me 2 minutes.

1. Open the Google Play Store on your Android mobile.
2. Go to the “payments & subscription” option by tapping your profile picture
3. Click Surfshark from the list of subscription
4. After selecting Surfshark, click on “cancel subscription”. Confirm it, and you are done.

Cancel Surfshark subscription on Amazon

Here are the steps to cancel Surfhska if you have purchased the subscription on Amazon:

1. Log in to your Amazon account.
2. In the top-right corner, select “Account & Lists.”
3. Navigate to “Memberships & Subscriptions.”
4. Locate Surfshark in the list and select “Cancel Subscription.”
5. Follow the on-screen instructions to complete the cancellation process.

How to get a 100% refund with Surfshark?

After you are done with the Surfshark cancellation process, you can claim a 100% refund within 30 days. There are two methods to get your money back:

• Customer support
• Email

I opted to use the chat support to cancel my Surfshark subscription, as it was more convenient than writing and sending an email. Here are the steps I followed:

1. Go to the Surfshark support page and click on “Chat with us,” located at the bottom
2. Add your email address and name in the chat box
3. Type “I want my refund”
4. The Surfshark Bot will give you two links for a refund; click on the main link
5. The link will redirect you to the login page, where you must enter the ID and password you used to sign up.
6. Verify your identity and initiate your refund request via ticket.

You can also email the Surfshark cancelation request at support@surfshark.com. A team member from Surfshakr customer support will contact you shortly.

Cancel a Surfshark subscription via the Apple App Store

You must cancel your Surfshakr VPN subscription via the Apple App Store if you have purchased it from there. Apple has a dedicated support page for this, and here are the steps to do it:

1. Head over to the Apple report a problem page in your browser “reportaproblem.apple.com.”
2. Sign in with your credentials
3. From the first dropdown menu under “What can we help you with?” select the option for “Request a refund.”
4. In the second dropdown menu, pick a reason for requesting the refund. Choose the most relevant option or one that best matches your situation.
5. Find Surfshark in your list of subscriptions, select it, and click “Submit.” The refund process typically takes a few hours, and your iOS subscription will be canceled.
6. The refund will be credited back to the original payment method you used.

If you have followed the above steps to cancel a Surfshark subscription purchased via the Apple App Store, you don’t need to contact the Surfshark customer support team or email them for a refund.

Getting a Refund via Google Play Store

You can request a refund from Google within 48 hours of the purchase. Afterward, Google’s policy states that the brand should be asked for a refund. Here is how you can ask Google for a refund within 48 hours.

1. Open the Google Play Store on your computer and navigate to the “Payments & Subscriptions” section.
2. Click on the “Budget & Order History” tab.
3. Locate your Surfshark subscription in the list and click “Report a Problem” on the right side of the entry.
4. In the menu that appears, select the reason for your cancellation, specify that you would like a refund, and submit your request.

If 48 hours have passed without a refund, contact Surfshark’s customer support team, and they will assist in processing your refund.

How long does it take to receive a refund from Surfshark?

I asked the chat support guy the same question, and he replied, “I don’t have an idea.” This reply from a top VPN provider’s chat support shook me and backed users complaining about Surfshark’s refund policy on Reddit.

Surfshark does not mention a refund timeframe on its terms of service page. I got my return in 7 business days, and most VPNs usually follow a 5-15 business day refund time.

Best alternative to Surfshark VPN

Get a secure and reliable VPN before you cancel your Surfshark subscription. Plenty of options are available on the market that can bypass VPN blocks and firewalls.

Some of these VPNs have been tested by me and are listed below:

1. NordVPN — Fast, Secure, Easy to use

NordVPN is the best VPN of 2024 for streaming, security, and online privacy. It has been graded as the top VPN for speed by several VPN review websites, such as VPN for What and Publications. I personally have been using NordVPN to unblock Netflix and access restricted apps and torrents for years. It is installed on my desktop and mobile and is my default VPN.

Here is a brief overview to consider NordVPN over Surfshark:

• Tested on both PC, iPhone, and other devices. It works flawlessly, making it a reliable choice for everyday use.
• Offers over 6,000 servers in 111 countries, ensuring wide global coverage and fast connections.
• Supports advanced VPN protocols like OpenVPN, NordLynx, and IKEv2 for secure and versatile usage.
• Ideal for use in countries with VPN bans or strict internet censorship, thanks to its obfuscated servers that disguise VPN traffic as regular internet activity.
• Provides easy-to-use apps for Windows, Mac, Android, iOS, and even Smart TVs, allowing seamless installation across devices.
• Currently available at $4.49/month (for a 27-month subscription), backed by a 30-day money-back guarantee.

2. ExpressVPN — Best for Streaming

I often use ExpressVPN to watch movies and TV shows that are unavailable in my country. Last, I used it to access Hulu outside the US and watched all of Shogan’s episodes, and it worked perfectly. ExpressVPN has been in the market for years and has been improving its services.

Here are a few points to consider when buying ExpressVPN:

• It allows you to change your Netflix library and access other streaming platforms like Hulu, Max, and Prime Video, which are unavailable in your region.
• Regular subscription includes top-notch security features like a kill switch, 256-bit AES encryption, and split tunneling. Dedicated IPs are available for an additional cost.
• Supports simultaneous use on more than eight devices, making it perfect for sharing with friends and family.
• Features the custom-developed Lightway VPN protocol, based on the renowned WireGuard protocol, offering top-tier encryption and performance.
• Available at $4.99/month (30-month special deal), and includes a 7-day free trial and 30-day money-back guarantee with a 100% refund if claimed within that period.

Private Internet Access (PIA)

You will be surprised to know that PIA is owned by the same company that owns CyberGhost and ExpressVPN. But PIA is not considered a premium VPN; it is a second-tier VPN, just like Surfshark.

Although it offers similar features and can unblock all streaming platforms, here are a few points to consider when buying PIA:

• PIA operates over 35,000 servers across 84 countries, providing broad global coverage for reliable and fast connections.
• Offers customizable encryption levels, multi-hop connections, split tunneling, and an effective kill switch to enhance user privacy and security.
• Adheres to a clear no-logs policy, ensuring user data is not tracked or stored, though it hasn’t undergone a third-party audit.
• Provides user-friendly applications for Windows, macOS, Linux, Android, and iOS, allowing seamless use across multiple devices.
• Supports up to ten simultaneous device connections, enabling protection across multiple devices for individuals and families.
• Capable of unblocking various streaming services like Netflix and Disney+, and allows torrenting on all servers without restrictions.
• Offers competitive pricing, with plans starting as low as £1.63 per month for a two-year subscription, making it a cost-effective VPN solution. PIA also has a 30-day money-back guarantee, which I have recently, and here is a guide to canceling a PIA subscription.

Final thoughts on canceling Surfshark subscription

Surfshark is considered a good VPN that offers the best VPN servers with great speed, unblocks websites and streaming platforms, has thousands of servers in several countries, and perfectly encrypts your data using modern VPN protocols.

But still, if that does not rock your boat and you are unsatisfied for whatever reason, you can claim your refund within 30 days with the Surfshark 30-day money-back guarantee. For your convenience, I have added methods to claim refunds on desktop, Android, and iOS devices.

But before you cancel your Surfshark subscription. Here are the best alternatives.