| Updated: December 12, 2024
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NordVPN is widely regarded as the best VPN of 2024, consistently ranking at the top of many VPN review websites and publications. As a loyal NordVPN user for over two years, I’ve had a seamless experience and no complaints.
This year, I used NordVPN to access WhatsApp in Saudi Arabia, enabling me to make secure video calls with my family. Its servers are highly optimized and secure, supporting modern VPN protocols and advanced encryption ciphers. It offers a comprehensive suite of features designed for privacy and security.
That said, if NordVPN hasn’t met your expectations and you’ve decided to cancel your subscription and claim the 30-day money-back guarantee, the process is straightforward and should take no more than 10 minutes of your time.
Here are quick steps to cancel NordVPN and claim your refund:
I have also mentioned the easy steps to cancel NordVPN via the Google Play Store and Apple App Store and its refund procedure.
To claim your refund, you’ll need to contact the NordVPN team via email or live chat. Refund requests initiated within the 30-day money-back guarantee period will be processed accordingly.
Before you cancel NordVPN, get a reliable VPN to stay secure online. I recommend ExpressVPN, which has equally secure VPN servers and pricing.
NordVPN is one of the best VPNs on the market. It has undergone third-party audits and has been tested by several VPN review websites. I have used it to hide my IP address, stream restricted content, and play online games.
However, if NordVPN fails to meet your expectations and you want to switch to a cheaper alternative, you should cancel your NordVPN subscription and request a refund.
I purchased a separate NordVPN subscription and canceled it within 30 days to test their cancellation and refund process. In this blog, you will find relevant steps to cancel your NordVPN subscription and initiate the refund request via their website, Google, and Apple Store.
NordVPN is the best VPN in the market. Here are a few points to consider before canceling your NordVPN subscription.
NordVPN is one of those VPNs which enabled me to access Facebook and Instagram from Russia. It has obfuscated VPN servers, which allow users to bypass VPN blocks and access restricted content and websites.
The primary reason many users choose to cancel their NordVPN subscription is the cost. A 2-year + 3-month plan is available at $121 for 27 months, which is expensive when you have affordable options like Surfshark and CyberGhost.
The easiest way to cancel NordVPN is through its official website, followed by the Google Play Store or the Apple App Store, depending on where the subscription was purchased.
Here are the steps you should follow to cancel a NordVPN subscription purchase via its website:
Canceling a NordVPN subscription does not initiate a refund request. You must contact their chat support or email them your request for a refund.
Here are the steps to cancel NordVPN via the Google Play Store:
Subscriptions purchased through the Apple App Store can also be refunded directly through the platform. Here are the steps to cancel your NordVPN subscription via the App Store:
NordVPN’s refund policy gives you a 30-day free trial on every subscription. You can claim your refund by contacting the chat support on a subscription purchased via NordVPN’s website and Google Play Store. However, the subscriptions purchased through the App Store will be refunded on the same platform.
The refund process is simple and hassle-free, offering users two options to request a refund.
I initiated my refund request via live chat support, and here are the steps I followed:
Google Play Store can process your refund if you cancel and request it within 48 hours of purchase. Refund request after 48 hours should be initiated via NordVPN’s chat support.
Another way to request a NordVPN refund is by emailing their support team directly at support@nordvpn.com. Make sure to use the same email address associated with your NordVPN subscription. Include “I want a refund” in the subject line, and provide a valid reason for the request (optional) in the email body.
Make sure to cancel your NordVPN subscription before sending an email to request a refund. If you haven’t already canceled, the NordVPN team will ask you to do so before processing your refund request.
NordVPN does not handle refund requests for subscriptions purchased via the App Store. To request a refund, you will need to log in to your Apple App Store account. Follow these steps:
Here are the steps you should follow on a NordVPN subscription purchased through the Amazon store.
It took me five days to get a 100% refund from NordVPN credited back in my account. I reviewed NordVPN’s Terms of Service to determine how many days they take to process refunds. Unlike ExpressVPN’s cancellation and refund policy, NordVPN does not specify the required business days.
However, it does state that refund requests will be processed without delay, and refunds will be issued using the original payment method. I took it a step further and asked a chat support agent about the time NordVPN takes to process refunds.
The agent responded that it typically takes 5-10 business days, although the timeframe may vary depending on the payment gateway used.
On the other hand, NordVPN users on Reddit seem frustrated with the NordVPN refund process. One user said that the NordVPN team will ask for a valid reason with evidence for a refund within 30 days.
A user shared a response from the NordVPN chat support team when requesting a refund.
Here’s what we would like to know:
Also, please visit speedtest.net and do the following tests:
Afterward, please take a screenshot of both results.
NordVPN is considered the best VPN by many VPN review websites, such as VPN for What and YouTubers. It provides the best VPN servers with secure VPN protocols which are highly optimized for speed and security.
It is difficult to find a NordVPN alternative because I couldn’t find a commercial VPN with so many features and services clubbed in a regular subscription. Meshnet — which allows you to create a virtual LAN, is only offered by NordVPN and is crucial in lowering ping when playing online games and sharing sensitive files. Here are some NordVPN alternatives, which I tested for speed, security, and user-friendly apps.
I have tested several VPNs, and ExpressVPN is the best I can recommend if you are looking for a NordVPN alternative. It is based in the British Virgin Islands, which is not part of any surveillance organization like the 5 Eye and 14 Eye Surveillance Alliance.
On top of that, it has a strict no-log policy and has undergone third-party audits several times. Here are ExpressVPN features and services that made it the best NordVPN alternative:
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If the price is the reason you’re canceling your NordVPN subscription, I recommend considering Surfshark as an alternative. Owned by the same parent company as NordVPN, Surfshark offers nearly identical features at a more budget-friendly price. Here are the key features of Surfshark VPN that make it a strong contender:
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I don’t like using free VPNs for several reasons, one of which is they don’t offer fast VPN servers for users on the freemium model. However, Proton VPN has emerged as one of the best free VPNs in the market and has made its name in quite a short span of time.
The free Proton VPN account can be used on one device but offers unlimited bandwidth. Also has apps for multiple devices and operating systems. Here are a few points to consider if you are canceling NordVPN and looking for a free VPN:
The Porton VPN premium subscription allows you to unblock Netflix and other streaming platforms. Its premium package also offers advanced security features like Double-hop VPN, Ad-blocker, and Custom DNS. Porton VPN (free) is better than cracked VPNs available at unbelievably low prices.
Deal Unlimited, Secure, and Private – Your Gateway to a Free and Open Internet
I use NordVPN as my default VPN, and it has never disappointed me. It hides your IP address, encrypts your data and traffic, provides optimized VPN servers, and lets you access streaming platforms. Additionally, NordVPN offers advanced security features like Double VPN, Obfuscated VPN servers, Meshnet, and its custom-developed NordLynx VPN protocol.
Still, if that does not rock your boat and NordVPN hasn’t lived up to your needs, I have mentioned all the methods and easy steps to cancel a NordVPN subscription via its website, Play, and App Store.
I have also added the steps to get a full refund if you claim within 30 days. For users in Germany, the Netherlands, and the UK, refunds can still be requested after the 30-day free trial ends. In such cases, they are eligible for a pro-rata refund for the unused months of their subscription.
I recommend subscribing to a reliable VPN service before canceling NordVPN. This ensures your online activities remain anonymous and your data stays secure. I’ve listed ExpressVPN, Surfshark, and Proton VPN as the best alternatives to NordVPN.
Here are more articles on VPNs you might be interested in reading:
Here are quick steps to cancel your NordVPN subscription:
To claim the 30-day money-back guarantee, contact NordVPN’s support team via email or live chat.
NordVPN offers a 30-day money-back guarantee, allowing you to request a full refund after using the service for an entire month—no questions asked.
Additionally, subscribers in the UK, Germany, and the Netherlands are eligible for a pro-rata refund for the unused portion of their subscription even after the 30-day trial period ends, thanks to the pro-rata refund policy.
The NordVPN Terms of Service page does not specify the time it takes to process refunds. To clarify, I asked a chat support agent about the refund timeline. The agent explained that the duration depends on the payment gateway used for the original transaction.
In general, refunds take 5-10 business days to reflect in your account, according to the support agent.
NordVPN provides refunds for subscriptions purchased with Bitcoin or other cryptocurrencies. To request a refund, you must sign in to your NordVPN account and contact chat support.
The refund will be issued using the same cryptocurrency used for the original purchase. However, due to cryptocurrency price fluctuations, the amount will be adjusted to match the equivalent dollar value at the time of the refund.
Make sure to keep your wallet transaction URL handy to avoid any inconvenience during the refund process.
NordVPN’s cancellation and refund process is straightforward and user-friendly. Anyone with basic computer skills can easily cancel their subscription and request a refund.
A dedicated team will handle your refund request individually, and you can receive a full refund if your case qualifies and is deemed genuine.
However, most refund requests submitted after the 30-day money-back guarantee period are not approved, except for UK, German, or Netherlands residents, who are eligible for a pro-rata refund.
Yes, you can receive a full refund within 30 days, even if you used Bitcoin to purchase your NordVPN subscription. The refund will be issued in Bitcoin, adjusted to the equivalent dollar value, and sent to your original wallet.
It is best to back up your passwords and data in NordPass and NordLocker before canceling your NordVPN subscription (if you purchased a NordVPN bundle).
After cancellation, you will have limited access to NordVPN’s features, which could make managing your online privacy and security more challenging.
You will need to ask customer support to remove your personal information, such as your name, email address, payment details, etc.
Mustafa is a cybersecurity analyst and a co-founder of VPN for What. Since 2017, Mustafa has gained international experience, working with governments, NGOs, and the private sector as a cybersecurity and VPN expert and advisor.
