How to cancel VeePN subscription with a refund in 2024

VeePN is a relatively new entrant in the VPN market but has established itself over a short span of time. It offers 2500+ servers in 60 countries and uses secure VPN protocols with modern ciphers like AES 256-bit encryption.

The free version was awful and could not satisfy me. However, the premium package offered decent speed and several security features. Another reason I purchased a VeePN premium subscription was to test their cancelation process and refund time.

I have detailed the steps I took to cancel my VeePN subscription and successfully obtain a refund. I included three methods for canceling the subscription: contacting customer support, using the Google Play Store, and through the App Store.

Additionally, I would recommend you get a premium VPN before canceling your VeePN subscription. ExpressVPN or NordVPN are slightly more expensive than VeePN but offer the best VPN servers with speeds up to 10Gbps. Their subscriptions include plenty of additional security features to protect your online privacy and anonymity.

Things to consider before canceling your VeePN subscription

Here are the points you should know before you cancel your VeePN account subscription:

• VeePN offers a 14-day money-back guarantee for monthly subscriptions and a 30-day guarantee for all other plans.
• Refunds requested after 30 days are typically not eligible. However, exceptions may be made on a case-by-case basis, with refunds issued as per the pro-rata refund policy for unused days.
• Fees associated with discounted trials are non-refundable.
• Subscriptions purchased through the Apple App Store must be canceled, and refund requests should be initiated directly through the App Store.

How to cancel VeePN subscription in 2024: Easy steps

VeePN is a good VPN service that can hide your IP address and unblock streaming platforms like Netflix and Hulu. However, if you are not satisfied with its service, you can get a full refund if you cancel within the given time frame.

I have purchased the basic package at $10.99/m just to test its cancelation and refund process. I canceled my VeePN subscription via email at support@veepn.com.

Canceling VeePN subscription via email

Here are the steps I followed to cancel my VeePN subscription via email:

1. Log in to the email account you used to subscribe to VeePN.
2. Use “I want to cancel my subscription” as the subject line and provide a reason for cancellation in the body of the email.
3. Include your “Order Number” for clarity.
4. Send the email to support@veepn.com.
5. You will receive a confirmation email shortly.

You can contact their support team through the chatbox. The chatbot will prompt you to provide relevant details, such as your name and email address. A customer support representative will email you within an hour.

Canceling VeePN subscription via Google Play Store

Follow these steps if you have purchased your VeePN subscription via the Play Store:

1. Log in to your Google account and open the Google Play Store.
2. Tap the profile icon in the top-right corner.
3. Go to “Payments and Subscriptions” to see your active subscriptions.
4. Find VeePN in the list. Tap “Manage” next to it.
5. Select “Cancel Subscription” and follow the steps to confirm.
6. Double-check the cancellation details to make sure everything is complete.
7. Look for a confirmation email from Google Play about the cancellation.

Canceling VeePN subscription via Apple App Store

Subscriptions purchased via the App Store will be canceled on the same platform. Here are the steps to do that:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top, where your name and picture are.
3. Select Subscriptions. If you don’t see it right away, tap your name to find it.
4. Find VeePN in the list of active subscriptions.
5. Tap on VeePN to see the details.
6. Choose Cancel Subscription and follow the steps to confirm.
7. Make sure you see a confirmation message to know it’s done.
8. Check your email for a confirmation from Apple about the cancellation.

VeePN does not process refund requests for subscriptions purchased through the App Store. To request a refund, you need to contact Apple Support directly. The relevant steps are outlined in this blog below.

How to claim a refund after canceling VeePN subscription

VeePN and CyberGhost VPN’s refund policy offers a full refund within 14 days on the monthly subscription and 30 days on the rest. They will not issue refunds for subscriptions beyond the 14/30-day time frame.

However, the company will refund the amount for the days you were unable to use the VPN or when it wasn’t working. This policy is clearly stated on VeePN’s Terms of Service page and is under the pro-rata refund laws.

I received my refund within three business days. I contacted their customer support via email, and they responded quickly (within an hour) and promptly processed the refund. Here are the steps you should follow to claim your refund on subscriptions purchased via their website or Play Store:

1. Open your email address (which you have signed up with)
2. Type “I want a refund” in the subject line
3. Mention your details like order number and name
4. Send an email to support@veepn.com.
5. A representative from the VeePN customer support team will contact you via email

You can receive a full refund from the Google Play Store if you submit your refund request within 48 hours of purchase.

Getting a refund via the Apple App Store

VeePN does not process refund requests for subscriptions purchased through the App Store. To get your money back within 14 or 30 days, you need to contact Apple Support. Follow these steps:

1. Open your browser and go to Apple’s Report a Problem page at reportaproblem.apple.com.
2. Log in with your Apple ID. From the dropdown menu, select Request a refund.
3. Choose the reason for your refund from the second dropdown.
4. Find VeePN in your subscriptions list, select it, and hit Submit.
5. The refund process usually takes a few hours, and you’ll get an email notification once it’s done.
6. The refunded amount will be sent back to the payment method you used.

How long does VeePN take to refund money?

They refunded my money in less than ten business days. I purchased the monthly VeePN subscription via their website and used a credit card as a mode of payment. Their website states that refunds typically take ten business days to process. However, it may take up to 14-15 business days for the refunded amount to reflect in your account.

After you request a refund, their team will email you to verify your details and process your request if it falls within the eligible refund timeframe. VeePN users on Reddit had mixed reviews about their refund process—some users praised the smooth cancellation and refund experience, while others expressed dissatisfaction.

On Trustpilot, many users rated VeePN positively, but some were frustrated with its unclear or inconsistent refund policy.

What if I missed the refund period?

Your refund request will not be processed if the refund period has expired. You will receive an email from their support team informing you that the refund window has closed and you are no longer eligible for a refund.

However, if the VPN was not functioning properly or there were issues with the service, the company may consider your request even after the refund period has passed and could refund you for the unused days.

What are the best VeePN alternatives?

You can buy another VPN that offers a global server network and works on all devices. It can unblock streaming platforms like Netflix, Max, Hulu, etc., bypass VPN blocks and firewalls.

Here are a few options that I consider the best VeePN alternatives in 2024:

1. ExpressVPN — Fast, Secure, Reliable

ExpressVPN is a top-rated VPN provider known for its strong focus on privacy and security. With optimized servers, advanced encryption, and modern protocols, it’s a reliable choice. I personally use ExpressVPN for streaming, torrenting, and protecting my online privacy.

• ExpressVPN offers over 3,000 servers in 105+ countries with speeds up to 10Gbps, making it perfect for streaming, gaming, and other high-speed activities.
• It supports secure protocols like OpenVPN with obfuscated servers and Lightway, its custom protocol using robust encryption like AES-256 and ChaCha20.
• The service has user-friendly apps for platforms including Windows, macOS, iOS, Android, Smart TVs, and more, allowing up to eight simultaneous connections.
• Features like Split Tunneling and a VPN Kill Switch come standard, though a dedicated IP address costs extra, which is common for VPNs.
• ExpressVPN easily unblocks Hulu, switches Netflix libraries, and works seamlessly with other streaming platforms.
• It’s priced at $4.99/month, includes a 30-day money-back guarantee, and offers 24/7 live chat support. ExpressVPN’s cancellation process is hassle-free, with no extra questions when requesting a refund.

2. NordVPN — Largest Server Network

NordVPN is one of the top VPN providers, consistently praised by publications like CNET and TechRadar, and widely recommended by YouTubers and influencers.

I’ve been using NordVPN for streaming for two years and have had a seamless experience with its reliable service and excellent performance. Here’s why NordVPN stands out compared to VeePN:

• NordVPN delivers flawless performance across various devices, including PCs and iPhones, making it a reliable choice for everyday use.
• With over 6,000 servers in 111 countries, it offers excellent global coverage and fast, stable connections.
• It supports advanced protocols like OpenVPN, NordLynx, and IKEv2 for secure and flexible browsing.
• Obfuscated servers make NordVPN perfect for bypassing internet censorship or VPN bans by disguising VPN traffic as regular internet activity.
• The service provides easy-to-use apps for Windows, macOS, Android, iOS, and Smart TVs, ensuring smooth installation across devices.
• Priced at $4.49 per month for a 27-month plan, it comes with a 30-day money-back guarantee.
• NordVPN offers a straightforward cancellation and refund process, with no questions asked or reasons required for cancellations.

3. Proton VPN — Free, Fast, Secure

I’m not a fan of free VPNs for a few reasons, mainly because they often don’t provide fast servers for free users. However, Proton VPN’s premium version has quickly become one of the best VPN options on the market, earning a solid reputation in a short time.

A free Proton VPN account can be used on one device and enjoy unlimited bandwidth. It also offers apps for various devices and operating systems. If you’re thinking of canceling VeePN and switching to a free VPN, here are a few things to keep in mind:

• Unlimited data for hassle-free browsing and streaming.
• Completely ad-free experience.
• Strict no-logs policy to ensure your online activity remains private.
• Uses advanced encryption protocols like OpenVPN and WireGuard for top-notch security.
• Built-in kill switch to safeguard your IP address if the VPN connection drops.
• It protects against DNS and IPv6 leaks and prevents third parties from tracking your activity.
• Access to servers in three countries: the United States, the Netherlands, Singapore, and Japan.
• Supports one device connection, perfect for personal use.
• Offers open-source apps that have undergone independent security audits, ensuring transparency and trust.
• Proton VPN Plus has a cancelation and refund policy of 30 days.

I’ve used both the free and paid versions of Proton VPN. The free version is good for basic tasks like hiding your IP address, encrypting your traffic, and accessing restricted websites, but the slow speed was a major drawback. It reduced my internet speed by about 65%, making it impossible to play online games that need low ping and fast connections.

On the other hand, the premium version provides much better speeds and comes with additional security features. Adjusting to the Proton VPN premium subscription from VeePN will be quick and easy, making it a worthwhile upgrade.

Final thoughts on canceling VeePN

VeePN is newer in the VPN market and has established itself as a leading player in the “B” segment of the VPN market. However, it had issues like other developing VPNs had in the past, like they don’t offer 24/7 chat support, have limited servers, the servers are not fast in comparison with ExpressVPN and NordVPN, etc.

I have listed all three methods to cancel your VeePN subscription and claim a refund via email, support form, Play Store, and App Store. But before you cancel it, get a premium VPN to stay secure online and hide your online activities.

You might be interested in reading:

• What is the SSTP VPN protocol
• What is SoftEther VPN protocol
• How to test if your VPN
• What are the benefits of a VPN