How to cancel Mullvad VPN subscription with a full refund

Mullvad VPN has been delivering high-quality VPN services since its launch in 2009, long before many competitors entered the market. Founded with the mission of enabling free and unrestricted internet access, Mullvad VPN has continuously improved its offerings over the years, providing subscribers with a premium and reliable VPN experience.

This article will talk about Mullvad VPN’s cancelation and refund policy. The subscription price is $5.20/m and comes with a 30-day money-back guarantee if you are unsatisfied with the service. On top of that, Mullvad VPN accepts cash payments, which is a great payment for those looking to purchase a VPN anonymously.

Here is everything you need to know about Mullvad VPN’s cancellation policy and refund process through different platforms.

Things to know before canceling Mullvad VPN

Here are the things you should know before canceling your Mullvad VPN subscription:

• Mullvad VPN offers a 30-day money-back guarantee on all subscriptions.
• You can get a 10% discount if you purchase via cryptocurrency.
• Accepts cash payments but does not provide refunds.
• No refunds are offered for cryptocurrency payments.
• Refunds for subscriptions purchased via the App Store/iTunes or using vouchers will not be honored by Mullvad VPN.

How to cancel Mullvad VPN subscription in 2024: Easy steps

Mullvad VPN offers the best VPN servers for internet security and privacy. The VPN is based in Sweden, which is not part of any surveillance alliance and follows strict privacy laws. It also has additional security features like Multi-Hop, Custom DNS, Kill Switch, etc.

I have used it to access restricted websites and social media apps, and it worked perfectly. I also tested it in countries where VPNs are illegal or heavily regulated, and it worked perfectly utilizing OpenVPN over Shadowsocks.

But if the VPN fails to satisfy your needs, get a full refund by canceling the Mullvad VPN subscription for under 30 days.

Canceling Mullvad VPN via their website (Browser)

Here are the steps to cancel your Mullvad VPN subscription via browser:

1. Open Mullvad VPN webiste.
2. Click on “Account” from the header.
3. Enter your account number. Something like this: “4318 4453 0995 1020.”
4. Your user dashboard will open on your screen.
5. Search for “Subscription” at the bottom.
6. Now select the payment method you used and click on it.
7. You will see an option to unsubscribe; click on it.
8. Complete the cancelation process in further steps.
9. Done! You have successfully canceled your Mullvad VPN subscription.

Canceling Mullvad VPN via Google Play Store (Android)

Here are the necessary steps to cancel the Mullvad VPN subscription purchased via Play Store:

1. Open the Google Play Store app.
2. Tap on your profile icon in the top-right corner.
3. Go to Payments & Subscriptions in the menu.
4. Select Subscriptions from the list of options.
5. Find Mullvad VPN in your subscriptions list and tap on it.
6. Follow the on-screen prompts to confirm the cancellation. You may be asked to provide a reason for canceling.

Note: Google Play Store offers a 48-hour money-back guarantee on software apps. However, if the 48-hour time period has passed, a refund request can be generated by contacting the Mullvad support team.

Canceling Mullvad VPN via the Apple App Store (iOS)

Mullvad VPN does not offer a refund on subscriptions purchased via the App Store. However, you can still cancel the subscription by turning off auto-renew.

Here are the steps to cancel the Mullvad VPN subscription purchased via App Store/iTunes:

1. Open the Settings app.
2. Tap on your name at the top of the screen.
3. Select Subscriptions from the menu.
4. Find your Mullvad VPN subscription and tap on it.
5. Tap Cancel Subscription and follow the prompts to finalize the cancellation process.

How to claim a refund after canceling Mullvad VPN?

Unlike Hotspot Shield’s refund policy, Mullvad VPN follows its own procedure that depends on the payment method you use to subscribe. Additionally, I checked Mullvad VPN’s Reddit page and found subscribers praising the process. However, their Trustpilot page has mixed reviews, where some subscribers are frustrated with the service while others praise it.

Here is a table of payment methods that are eligible for a refund by Mullvad VPN:

Refunds on subscriptions purchased via credit cards

To request a refund from Mullvad VPN, send an email to support@mullvadvpn.net. Make sure to include your Mullvad VPN account number and the payment token, which you can find on your bank statement.

Refunds on subscriptions purchased via Paypal

Paypal refunds are the quickest. Send an email for a refund to support@mullvadvpn.net with your PayPal invoice ID.

Refunds on subscriptions purchased via the Google Play Store

You will need to email your Mullvad VPN account number to support@mullvadvpn.net. To avoid any confusion, include your Order ID that starts with “GPA’ and was sent by Google at the time of purchase.

Refunds on subscriptions purchased via Swish

Please email your refund request to support@mullvadvpn.net and include the first eight characters of your Order ID. You can find your Order ID in the Swish app’s payment history.

Refunds on subscriptions purchased via Bank wire

Bank wire payments will be refunded to the original accounts. Payments within Europe are eligible for a refund (SEPA payments).

Initiate the refund request by sending an email to support@mullvadvpn.net. Include the following for a smooth process:

1. Your Mullvad VPN account number.
2. Date of purchase.
3. Your name and address.
4. Country of residency.
5. Account number or IBAN.
6. The BIC number of your bank.

Refunds on subscriptions purchased via App Store (iPhone)

You will need to generate a refund request via Apple Support for a subscription purchased via iTunes/App Store.

1. Visit Apple’s Report a Problem page and sign in with your Apple ID.
2. From the first dropdown menu, select Request a Refund.
3. In the second dropdown menu, choose the reason for your refund, such as “Service did not meet expectations.”
4. Locate your Mullvad VPN subscription in the list, select it, and click Submit.
5. Refunds are typically processed within a few hours and will be returned to your original payment method.

Does Mullvad VPN offer a refund on a subscription purchased via Bitcoin, vouchers, and cash?

Mullvad VPN does not provide refunds for subscriptions purchased using cryptocurrency, vouchers, gift cards, or cash. This is explicitly outlined in their refund policy, citing reasons such as preventing money laundering and other security concerns.

Mullvad VPN’s term of service page explicitly states that it does not offer refunds for subscriptions purchased through cash or crypto payments.

How long does Mullvad VPN take to issue a refund?

They refunded my money within six business days. Most VPNs, including Mullvad, adhere to a refund timeline of 5-10 business days. However, the exact duration depends on the payment method used for the subscription.

PayPal is the fastest, with refunds typically processed immediately after verification. Credit card refunds usually take 3-5 business days, while bank transfers can take anywhere from 5-10 business days, depending on your bank.

Check out the cancelation and refund policy of other VPNs:

• How to cancel PrivateVPN subscription
• How to cancel PrivadoVPN subscription
• How to cancel VyprVPN subscription with a refund
• How to cancel Windscribe subscripiton
• How to cancel TunnelBear VPN subscription (no refund)

What are the best Mullvad VPN alternatives in 2024

Before you cancel your Mullvad VPN subscription. Here are its best VPN alternatives, which offer similarly secure VPN protocols with lower ping for online gaming and high internet speed for streaming and downloading.

1. NordVPN — Largets Server Network

NordVPN has been rated the fastest VPN of 2024 for streaming and downloading by several VPN review websites like VPN for What. It has been placed at the top of VPN rankings by many publications and praised by popular YouTubers.

I have used it to bypass VPN blocks and firewalls, performing exceptionally well. Here are a few features of NordVPN that make it the first choice of many:

• Access restricted websites and streaming platforms like Netflix, Hulu, and Prime Video from anywhere.
• Over 6,000 servers in 111 countries provide fast and stable global connectivity.
• Advanced security protocols, including OpenVPN, WireGuard (NordLynx), and IKEv2, ensure secure connections.
• Obfuscated servers conceal VPN traffic, making it effective for bypassing restrictions.
• User-friendly apps are compatible with Windows, Mac, Android, iOS, and Smart TVs.
• Features like a kill switch, Double VPN, and Threat Protection block malware, ads, and trackers.
• A dedicated IP option is available for secure online banking or business tasks.
• 24/7 customer support is accessible via live chat and email.
• Priced at $4.49 per month for a 27-month plan, it includes a 30-day money-back guarantee.
• NordVPN’s cancellation and refund process is straightforward, with no questions asked.

2. ExpressVPN — Fast, Secure & Reliable

ExpressVPN has been securing my internet traffic and data for nearly two years and has become my go-to VPN software. With significant investments in infrastructure, it offers some of the fastest VPN servers, capable of supporting speeds of up to 10Gbps.

Here are some features of ExpressVPN that make it the fastest VPN:

• Provides an extensive server network with over 3,000 servers in 105+ countries and speeds up to 10Gbps, perfect for gaming and streaming.
• Features secure protocols, including OpenVPN with obfuscated servers and Lightway, using AES-256 and ChaCha20 encryption for top-notch security.
• Compatible with multiple platforms, including Windows, macOS, iPhone, Android, Smart TVs, and more, supporting up to 8 simultaneous connections.
• Includes advanced features like split tunneling, an ad blocker, and a VPN kill switch for enhanced usability and security.
• It offers dedicated IPs for an additional fee, which is ideal for secure tasks like online banking or business use.
• Unblocks popular streaming services like Hulu and allows Netflix library switching, along with access to other global platforms.
• Priced at $4.99 per month, it comes with a 30-day money-back guarantee and 24/7 live chat support.
• ExpressVPN’s cancellation and refund process is simple and hassle-free.

3. Hotspot Shield (Premium)

Hotspot Shield has been providing secure internet access to millions of users for over two decades. The free version offers essential security features that are sufficient for users with basic VPN needs. However, the premium version provides access to more servers and advanced features for enhanced functionality.

Here’s why this VPN is included in this article:

• Offers optimized VPN servers in 115+ virtual locations in 80+ countries, 35+ cities.
• Has military-grade encryption and secure VPN protocols like WireGuard, IKEv2, and Hydra (developed by Hotspot).
• Unblock Hulu, Max, Disney, and Netflix. It is optimized for HD streaming.
• You can secure up to 10 devices with a single subscription.
• Strict no-logs policy.
• Has a separate streaming and gaming mode.
• Offers advanced security features like a Kill Switch, Anti-phishing protection, Smart VPN, IP, and DNS Leak protection.
• A premium subscription is offered at $6.66/m ($79.92 yearly) with a 45-day money-back guarantee and 24/7 chat support.
• Hotspot Shiled’s cancelation and refund policy is super easy, and no questions are asked.

Final thoughts on canceling Mullvad VPN

Mullvad VPN is considered one of the best VPNs of 2024. It has fast VPN servers and secure protocols. I tested this VPN and purchased a subscription to write this article and test their cancellation and refund process.

My refund was credited to my account in 6 business days, and I don’t have any complaints about this VPN. However, if it is unable to satisfy your needs, you can claim the 45-day money-back guarantee and get a full refund.

I have listed all the steps you need to take to cancel your Mullvad VPN subscription purchased via credit card, PayPal, bank wire, Google Play Store, and App Store. But before you cancel it, get a premium VPN to hide your IP address and secure your online activities.